Help and ownership

Support

Use this page to prepare clear support requests and confirm product ownership information.

Before Requesting Support

  • Confirm server requirements are met.
  • Confirm the issue happens on the latest packaged files.
  • Share PHP version, database type, hosting environment, active modules, and exact error message.
  • Include the relevant URL path and steps to reproduce the issue.
  • For Visual Builder issues, include browser name/version and console errors.
  • For email issues, include provider, SMTP/IMAP host, port, and encryption type, but never include passwords.
  • Never send passwords, API secrets, SMTP credentials, private keys, or full database exports in support messages.

Ownership

Product

Yunik Engine By Antlia Technologies.

Product link: yunikengine.antlia.co.ke.

Customization Note

For safest updates, extend YunikEngine through modules, hooks, themes, templates, and custom CSS instead of editing core files directly.